Privacy Policy
1. Who We Are
This website is operated by J R RECOVERY (YORKSHIRE) LTD, a company registered in England and Wales under company number 17069447, with a registered address at 1 Mill Lane, Adwick-Le-Street, Doncaster, DN6 7AG, United Kingdom. This website operates under the name GrayFlow.
We are the data controller for the personal data collected through this website. You can contact us at [email protected] or by calling 07828 713 309.
2. What Data We Collect
We collect personal data when you:
- Submit the contact or quote request form (name, company name, email address, phone number, and message content)
- Visit the website (through analytics cookies — see Section 6)
We do not collect payment card details or financial data through this website. All commercial transactions are handled separately by invoice.
3. How We Use Your Data
We use the personal data you submit to:
- Respond to your enquiry or quote request
- Communicate with you about the services you have requested
- Maintain records of our business correspondence
We do not use your data for unsolicited marketing without your explicit consent. We do not sell or share your personal data with third parties for their marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):
- Legitimate interests — to respond to business enquiries submitted via our contact form
- Contract performance — where processing is necessary to provide services you have requested
- Consent — where you have explicitly ticked the consent checkbox on our contact form
5. Data Retention
We retain enquiry and correspondence data for up to 3 years from the date of last contact, unless a longer retention period is required by law (for example, for invoicing and accounting records, which are retained for 6 years under HMRC requirements).
6. Cookies
This website uses cookies to improve functionality and understand how visitors use the site. A cookie consent banner is shown on your first visit. You may accept or decline non-essential cookies at that time.
Cookies used by this website may include:
- Essential cookies — necessary for the website to function (e.g. storing your cookie preference)
- Analytics cookies — used to understand visitor behaviour in aggregate, without identifying you personally (only if you have accepted)
You can manage or delete cookies through your browser settings at any time.
7. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This website is served over HTTPS. Enquiry data submitted via the contact form is transmitted directly to our business email.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (where no legal obligation requires us to retain it)
- Object to processing based on legitimate interests
- Withdraw consent at any time (where consent is the basis for processing)
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at [email protected].
9. Third Parties
We do not share your personal data with third parties except where necessary to deliver the services you have requested (for example, passing delivery information to transport partners). Any such sharing is governed by appropriate data processing agreements.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website after changes are published constitutes acceptance of the updated policy.
11. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: [email protected]
- Phone: 07828 713 309
- Post: J R RECOVERY (YORKSHIRE) LTD, 1 Mill Lane, Adwick-Le-Street, Doncaster, DN6 7AG, United Kingdom